Terms of use
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TERMS AND CONDITIONS OF USE

1. GENERAL INFORMATION

These conditions of use (the " Conditions of Use ") regulate access and use of the website hosted under the domain name https://tiko.es/ (the " Website ") as well as the contents and services that The owner of the Website makes it available to its users (the " Users ").

Likewise, these Conditions of Use establish, together with the Privacy and Cookies Policy, relating to the management of personal data of Users, the terms and conditions by which the Website is governed (the " Terms and Conditions " ).

In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following identifying data of the owner of the Website is set out:

TIKO REAL ESTATE TECHNOLOGIES, SL, a company of Spanish nationality, domiciled in Madrid, Paseo de la Habana 28, 1° D, 28036, duly registered in the Commercial Registry of Madrid, Volume 36,461, Folio 36, Sheet number M-655,085 and provided with NIF B-87.925.947 (" TIKO "). The contact email is: [email protected].

2. ACCEPTANCE

Access to the Website or its use by the User necessarily implies, and without reservation, knowledge and acceptance of these Terms and Conditions, therefore, it is recommended that the User read them carefully when using the Website.

Access and use of the Website is prohibited for Users under eighteen (18) years of age. Therefore, by accepting these Conditions of Use, the User acknowledges that they are a person with sufficient capacity to acquire the obligations derived from their actions and that they have read, understand and accept their content.

TIKO reserves the right to modify the Terms and Conditions at any time, in which case they will be effective and applicable to all Users of the Website.

TIKO reserves the right to deny access to the Website to any physical or legal entity at any time.

3. SERVICES

3.1. What does TIKO do?

TIKO is a company that is dedicated to building an agile, efficient and transparent buying and selling experience, through technology. A process in which the client is the priority and is offered the best possible service, as it provides agents with the best tools on the market. At the same time, it provides other services such as access to investors and guaranteed sales.

3.2. How does TIKO work?

Through the Website, Users interested in selling their apartment must complete a basic form with the following information so that TIKO speeds up the process:

  • Address and postal code of the property you wish to sell.
  • Seller's personal information: Name and surname, email and telephone number.
  • Number of bedrooms and bathrooms, and link to ad on the real estate portal (if applicable)

With all this information, an expert from the TIKO agent network will contact the User to schedule a visit to the property and, subsequently, carry out an assessment.

After this, TIKO will position the home on the market, taking advantage of its technology to speed up the process as much as possible. Once a final buyer is found, TIKO takes care of all the paperwork and administrative procedures to make the experience as comfortable as possible for the client.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

All the information contained on the Website, including its graphic design and source code, are protected by copyright and other rights included in Royal Legislative Decree 1/1996, of April 12, which approves the Consolidated Text of the Intellectual Property Law, and the rest of the regulations that regulate Intellectual Property.

These rights belong exclusively to TIKO or its licensors, therefore, any act of reproduction, distribution, transformation or public communication, as well as any type of transfer, of all or part of the content of the Website and in general any act exploitation of all or part of the contents (images, texts, design, indexes, forms, etc.) as well as the databases and the software necessary for the visualization or operation of the same and any object that, according to current legislation is protectable by intellectual property regulations.

Under no circumstances may Users exploit or use commercially, directly or indirectly, in whole or in part, any of the contents that make up the Website without the prior written authorization of its owner.

Authorization for the use of any content on the Website can be requested from the email address [email protected]. What is established in the previous paragraphs will not in any case imply the assumption of responsibility by TIKO for the content, nor will it generate the right to compensation for Users or third parties.

Trademarks, trade names, establishment signs, denominations, logos, slogans or any type of distinctive sign shown on the Website and belonging to TIKO , and very specifically, the word " TIKO " may not be used without prior written authorization. by TIKO.

TIKO expressly reserves any civil and criminal actions, under Spanish and foreign legislation, that may correspond to it as a consequence of the violation of the peaceful possession and/or unauthorized use of industrial and intellectual property rights.

5. TECHNOLOGICAL LIMITATIONS

We inform the User that, as a result of carrying out maintenance work, in certain cases temporary interruptions may occur on the Website.

We also inform the User that, in addition to those indicated above, there is a wide variety of factors that may affect the Website and/or its quality, such as, but not limited to: environmental conditions, network saturation, connectivity, third party software, etc.

Likewise, TIKO may eliminate, limit or prevent access to its Website when technical difficulties arise due to events or circumstances beyond TIKO control that, in its discretion, reduce or nullify the security levels or standards adopted for the proper functioning of the Website.

You can contact us through the following email address to send us any errors you detect, as well as comments and suggestions: [email protected].

6. PROHIBITED USES AND RESPONSIBILITIES

The User acknowledges and accepts that they use the Website at all times under their own risk and responsibility, so TIKO is not responsible for any misuse, improper use or use contrary to these Terms and Conditions that may be made of them. The User agrees not to use the Website or the services negligently, for fraudulent purposes or with the aim of violating the Law.

Consequently, the User will refrain from using the Website to carry out any illegal activity. In particular, but without limitation, the User will refrain from using the Website to:

  1. Impersonate other Users or third parties;
  2. Falsehood in operations;
  3. Data falsification; and
  4. Any conduct that involves a fraudulent act.

The User will not carry out any activity that may cause damage or harm to any third party, as well as to TIKO and the operation and/or development of the Website.

In no case will TIKO be responsible for:

  1. Losses, damages or losses of any kind arising from accessing and using the Website, including, but not limited to, those produced in computer systems or those caused by the introduction of viruses and/or computer attacks.
  2. Any damage that Users may suffer due to improper use of the Website, and due to outages, interruptions, absence or defect in telecommunications.
  3. The veracity, integrity or updating of information that is not of its own creation.
  4. From the information indicated by another source or from that contained on other websites via hyperlink from the Website.
  5. Of the possible discrepancies that, on a temporary basis, may arise between the version of your printed documents and the electronic version of the same published on your Website.

In any case, TIKO will only be liable for any damages that the User may suffer as a result of malicious or manifestly negligent action on our part, in relation to access to the Website, the provision of our services, as well as the use of our services. contents, tools and functionalities.

7. LINKS TO THIRD PARTIES

TIKO does not assume any responsibility derived from the links that enable, through the Website, the User's access to features and services offered by third parties, provided that they are unrelated to the Website. Therefore, TIKO is not responsible for the information contained therein or for any effects that may arise from said information.

If any User or third party observes that such links may be contrary to laws, morality or public order, they must inform TIKO via email: [email protected].

8. CONFIDENTIALITY AND DATA PROTECTION

Pursuant to the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, all personal data provided through the corresponding forms during the use of the Website will be treated as provided. in the Privacy Policy of the Website, hosted at the URL https://tiko.es/politica-de-privacidad .

9. COOKIE POLICY

Cookies are small data files that are hosted on the terminal of the User visiting the Website and that contain certain information about the visit to the Website. The Website uses cookies solely for the purpose of facilitating the User's navigation and under no circumstances is it possible to associate such cookies with the User's specific personal data or identify the User through them.

However, the User has the possibility, existing in most web browsers, to deactivate cookies. We therefore inform the User that we use our own and third-party cookies to improve your experience and our services, analyzing your navigation through the Website. By using and browsing the Website we consider that you accept its use. You can obtain more information in our Cookies Policy: https://tiko.es/politica-de-cookies.

10. MODIFICATIONS

TIKO reserves the right to revise these Conditions at any time for legal reasons, for technical reasons, for changes in the services offered by TIKO or for strategic decisions of the company. In this case, the changes will be published in the Conditions of use of the Website before they occur. If the User does not agree with the changes, they must stop using the Website and unsubscribe as a User. The use of the Website after notification of the changes will imply acceptance of the same by the User.

11. CONTACT AND WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications that TIKO sends to the User be in writing. By accepting these Terms of Use, the User accepts that most of TIKO 's communications will be electronic. TIKO will contact the User via email. The User consents to using this electronic means of communication and acknowledges that all notifications, information and other communications that TIKO sends electronically comply with the legal requirements of being in writing.

For any query or incident, complaint or claim related to the Website, the User may contact TIKO by sending an email to the following address [email protected].

12. JURISDICTION AND APPLICABLE LAW

The operation and use of the Website, as well as these Conditions of Use, are governed by Spanish law. To the extent permitted by law, TIKO and the User, expressly waiving any other jurisdiction that may apply to them, agree to submit to the jurisdiction of the Courts and Tribunals of Madrid capital (Spain).

In compliance with the provisions of Directive 2013/11/EU of the European Parliament and of the Council, of May 21, 2013, relating to the alternative resolution of consumer disputes, and Regulation 524/2013 of the Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters, we inform all Users that they may carry out their claims in consumer matters through the online platform for online dispute resolution. which you can access through the following link http://ec.europa.eu/consumers/odr/ .

Updated in May 2020.